Privacy Policy

Last updated: June 2026

1. Who We Are

JLP Plumbing & Bathrooms is a plumbing and bathroom installation business based at Business Centre West, Letchworth Garden City, Hertfordshire, SG6 2HB. We are the data controller for personal data collected via this website. You can contact us at info@jlpplumbing.co.uk or on 01462 510001.

2. What Data We Collect

When you submit an enquiry form on this website, we collect: your name, phone number, email address, and details of the service you require. We do not collect payment information via this website.

3. How We Use Your Data

We use the information you provide solely to respond to your enquiry and provide a quote for the services you've requested. We will not use your data for marketing purposes without your explicit consent, and we will never sell or share your data with third parties except as described below.

4. Form Processing

Enquiry forms on this website are processed by Formspree (formspree.io), a third-party form processing service. By submitting a form, you agree to Formspree's privacy policy available at formspree.io/legal/privacy-policy. Your submitted data is transmitted to and stored by Formspree and then forwarded to us by email.

5. Cookies & Analytics

This website uses Google's tag (gtag.js) to run Google Analytics 4 and Google Ads conversion tracking. These set cookies that help us understand how visitors use the site and measure the effectiveness of our advertising (for example, whether an enquiry or call came from a Google ad). This data is processed by Google; see Google's Privacy Policy at policies.google.com/privacy. We do not sell this data or use it to identify you personally. The site also loads Google Fonts (fonts.googleapis.com) for typography.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to processing; and lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these rights, contact us at info@jlpplumbing.co.uk.

7. Data Retention

We retain enquiry data for up to 12 months. If you become a customer, we retain relevant records for up to 7 years in line with HMRC requirements.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.